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Lost items on board

What to do if you lose personal belongings on Grimaldi Lines ships

On this page you can find useful information about the procedures to follow in case of loss of property on board of Grimaldi Minoan Lines and Grimaldi Lines vessels

The passenger is still on board the ship

In this case the passenger should report the loss to the ship's reception. The staff will do their best to search for the lost items and if found they will be immediately handed over to the customer.

The passenger has already disembarked from the ship

If the passenger has already disembarked from the ship, he/she must report this to the appropriate office by sending an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it..
The e-mail should contain all details to help staff search for items: date and route of travel, ticket/reservation number, ship, cabin/seat number, as well as a description as accurate as possible of the lost item, possibly together with a photograph if available. Once the search has been completed, the responsible department will respond to the passenger as soon as possible.

Timing

The passenger is required to report the loss as soon as possible, but no later than one week after disembarkation from the ship.

Unclaimed items

Goods and personal effects that are found by the crew but not claimed will be kept on the ship for a limited period of time not exceeding 2 months. After this period, the items will be transferred to the Company's headquarters where they will be stored for a further 6 months, after which they will be disposed of.

Responsibility

Passengers are reminded that the Company cannot be held liable under any circumstances for the loss of items on board, nor will it be liable to pay any compensation if the item is not found.
Nor can the Carrier be held liable in the event of theft, loss or damage to items carried, regardless of their type, whether documents, jewellery, instruments, paintings, money, books, manuscripts, etc.

 

For detailed information please refer to the general sales conditions.

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