Ticket change and cancellation

Grimaldi Lines and Minoan Lines offer the possibility to modify or cancel bookings in the cases and according to the following procedures. The procedures vary according to the Company you are travelling with.

Cancellations

Grimaldi Lines and Grimaldi Minoan Lines ferries

Special rate
Tickets booked at special rates, early booking, residents/natives in Sardinia and Sicily are non-refundable.

Standard rate
Ordinary fare tickets can be cancelled according to the following penalty scale:

- 10%, plus fixed fees, from the moment of booking until 30 days before departure;
- 30%, plus fixed fees, from 29 to 7 days before departure;
- 50%, plus fixed fees from 6 to 2 days before departure;
- 100%, plus fixed fees, from the day before departure and/or for no-show at check-in.

Important notes
It is not possible to cancel a standard fare ticket if it has already been subject to a date, time or line change more than twice.

In case of 100% penalty or no-show at check-in, any meals on board booked will not be refunded.

Tickets booked through an agreement are refundable only if at standard fare, otherwise they will not be refunded.

No refund will be given in case of presentation at check-in/boarding with expired or invalid identity documents or for refusal of boarding by the authorities.

Minoan Lines ferries

Tickets can be cancelled according to the following penalty scale:

- No penalties, except for fixed fees, from the moment of booking until 14 days before departure.
- 25%, plus fixed fees, from 13 to 7 days before departure
- 50 %, plus fixed fees, from 6 days to 12 hours before departure
- 100%, plus fixed fees within 12 hours before departure or for no-show at check-in

Modifications

The procedure for the variation of Grimaldi Lines and Minoan Lines tickets varies according to the Company booked, whose specifications are given below. In any case, regardless of any charges applied by the carrier, Minoan Agencies will require the payment of € 20 variation fee.

Change of a reservation (date, time, line, passenger name, type of accommodation, type of vehicle and number plate) may be requested subject to availability of remaining seats.

It is possible to change both standard and special fare tickets and, where applicable, the payment of € 30 of variation fees will be required, in addition to any fare difference resulting from the change in travel or type of accommodation. For details see the table below.

Under no circumstances it will be possible to modify tickets issued with any special promotional offers that provide for a non-modifiable and non-refundable fare (as specified in the relevant conditions).

After the tickets have been issued, no refund will be made for any fare differences for discounts not applied or special offers. 

Type of change
Time limit Change fees / Rate difference
Date / time of departure Up to 2 days before departure* € 30 / payment of any possible fare difference
Accommodation Until the day of departure None / payment of any possible fare difference
Vehicle Until the day of departure None / payment of any possible fare difference if the vehicle category changes
Passenger name Until the day of departure None
Passenger name Tunisia and Morocco lines Up to 2 days before the outward journey None
Addition of passenger Until the day of departure None / payment of the additional passenger ticket
Addition of pets Until the day of departure None / payment of the additional pet ticket
Addition of meals Until the day of departure None / payment of the cost of additional meals

* modification allowed maximum twice

The Companies reserve the right to modify the conditions of cancellation and variation of tickets by the passenger on specific departures.

How to request a change or cancellation of a ticket

Requests for cancellation or modification must be made in writing only by sending an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. or a fax to +39 071 201933.
If the booking was made at a travel agency, the request must be made directly through the agency itself.

Important: the change or cancellation procedure may take some time, so we advise customers to proceed with due advance notice, bearing in mind the office's operating hours and that the possible amount of the penalty will be calculated at the moment in which the dossier is taken over by the operator.

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Minoan Lines Contacts in Italy

minoan lines ancona italia indirizzo  ADDRESS
Lungomare Vanvitelli, 18
60122 ANCONA (AN) 
minoan lines ancona italia telefono  TELEPHONE
+39 071 201708 
minoan lines ancona italia e mail  E-MAIL
minoan@minoan.it 

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