Ticket change and cancellation
Grimaldi Lines and Minoan Lines offer the possibility to modify or cancel bookings in the cases and according to the following procedures. The procedures vary according to the Company you are travelling with.
Grimaldi Lines and Grimaldi Minoan Lines ferries
Tickets booked at special rates, early booking, residents/natives in Sardinia and Sicily are non-refundable.
Ordinary fare tickets can be cancelled according to the following penalty scale:
- 10%, plus fixed fees, from the moment of booking until 30 days before departure;
- 30%, plus fixed fees, from 29 to 7 days before departure;
- 50%, plus fixed fees from 6 to 2 days before departure;
- 100%, plus fixed fees, from the day before departure and/or for no-show at check-in.
It is not possible to cancel a standard fare ticket if it has already been subject to a date, time or line change more than twice.
Tickets booked through an agreement are refundable only if at standard fare, otherwise they will not be refunded.
No refund will be given in case of presentation at check-in/boarding with expired or invalid identity documents or for refusal of boarding by the authorities.
Pre-paid services (e.g. meals, pet kits) can only be refunded if cancellation is made at least 2 days before the scheduled departure date in the case of both standard and special fares.
In the event of a 100% cancellation fee or no-show at check-in, any meals on board or pet kits booked will not be refunded.
Minoan Lines ferries
Tickets can be cancelled according to the following penalty scale:
- No penalties, except for fixed fees, from the moment of booking until 14 days before departure.
- 25%, plus fixed fees, from 13 to 7 days before departure
- 50 %, plus fixed fees, from 6 days to 12 hours before departure
- 100%, plus fixed fees within 12 hours before departure or for no-show at check-in
The procedure for the variation of Grimaldi Lines and Minoan Lines tickets varies according to the Company booked, whose specifications are given below. In any case, regardless of any charges applied by the carrier, Minoan Agencies will require the payment of € 20 variation fee.
Change of a reservation (date, time, line, passenger name, type of accommodation, type of vehicle and number plate) may be requested subject to availability of remaining seats.
It is possible to change both standard and special fare tickets and, where applicable, the payment of € 30 of variation fees will be required, in addition to any fare difference resulting from the change in travel or type of accommodation. For details see the table below.
Under no circumstances it will be possible to modify tickets issued with any special promotional offers that provide for a non-modifiable and non-refundable fare (as specified in the relevant conditions).
After the tickets have been issued, no refund will be made for any fare differences for discounts not applied or special offers.
|Type of change
||Time limit||Change fees / Rate difference|
|Date / time of departure||Up to 2 days before departure*||€ 30 / payment of any possible fare difference|
|Accommodation||Until the day of departure||None / payment of any possible fare difference|
|Vehicle||Until the day of departure||None / payment of any possible fare difference if the vehicle category changes|
|Passenger name||Until the day of departure||None|
|Passenger name Tunisia and Morocco lines||Up to 2 days before the outward journey||None|
|Addition of passenger||Until the day of departure||None / payment of the additional passenger ticket|
|Addition of pets or pet kit||Until the day of departure||None / payment of the additional pet ticket|
|Addition of meals||Until the day of departure||None / payment of the cost of additional meals|
* modification allowed maximum twice. If the newly booked trip costs less, the fare difference will only be refunded if the change is made via the same booking channel.
The Companies reserve the right to modify the conditions of cancellation and variation of tickets by the passenger on specific departures.
How to request a change or cancellation of a ticket
If the booking was made at a travel agency, the request must be made directly through the agency itself.
Important: the change or cancellation procedure may take some time, so we advise customers to proceed with due advance notice, bearing in mind the office's operating hours and that the possible amount of the penalty will be calculated at the moment in which the dossier is taken over by the operator.