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Photos of Minoan Lines ships

In this page you find interior and exterior pictures of Minoan Lines ships including Cruise Olympia and Cruise Europa ones. Find out now Minoan Lines cruise ferries interior photos!

 

Photos of Cruise Olympia Minoan Lines Grimaldi Lines

Photos of Cruise Europa Minoan Lines Grimaldi Lines

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Minoan Lines boarding and check-in

cruise olympia europa boarding ancona port

PASSENGERS, VEHICLES AND CAMPERS
It is compulsory to check-in in the appropriate offices before boarding on Minoan Lines ships. The presentation at Minoan Lines check-in is required at least 2 hours before the scheduled departure by presenting the voucher / booking confirmation. In high season periods passengers are asked to show up well in advance.

Passengers must be in possession of valid identity documents, otherwise the boarding will be rejected with no right to any refund.

The dock where to boarding will be indicated by our staff during check-in.
You can reach the boarding area only after checking in.

TRUCKS AND CARGO
Truck drivers must show up to check-in at least 3 hours before the departure  and they must be in possession of the cargo and identity documents. Delayed arrival of the truck must be notified by the driver to the related port office in advance, else the reservation will be canceled.  

Truck drivers must report to the port offices for check in at least 3 hours prior to departure, provided with all the documents on the cargo, and necessary travel. In case of delay in the arrival of trucks at the port, the driver must notify us in advance of the reception office serving to prevent the cancellation of the reservation.

 

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Minoan Agencies | Grimaldi Minoan Lines General Sales Agent for Italy

minoan lines agency ancona italy

Minoan agencies s.r.l. operates in Ancona, Italy as a General Agent and Port Agent for the navigation company Minoan Lines S.A. – Crete (Greece) part of Grimaldi Lines Group.

Minoan Lines S.A. has been the leader in maritime transport for almost 30 years between Italy and Greece, as well as connections between PIREO and the island of CRETE. Its fleet is composed of new and modern Cruise Ferries of the latest generation (many of which were built in Italy, at FINCANTIERI shipyards), which perfectly combine speed, reliability, punctuality and comfort. Each ship contains the most recent and prestigious international certifications in navigation safety, environmental protection and emergency life preserving equipment. On October 16th 2010 the new HSF "Cruise Europa" will begin service – the latest innovation in maritime transport!

Minoan agencies s.r.l. utilizes the Know-How acquired over many years in the business - complete with a highly qualified staff with many years' experience in the Ferry Services sector and it is your landmark in ferries Minoan Lines and Grimaldi Lines from the ports of Ancona and Venice.

In April 2006 Minoan agencies s.r.l. became a part of Frittelli Maritime Group S.p.A., one of the most important Italian operating Groups in shipping, company representation, logistics activity and shipping activity (through partner Adria Ferries ltd.).
Thanks to the respective consolidated experience and united, harmonious development of technological and managerial Know-How, it has been possible to launch ambitious developmental plans that allow the company to reach a primary position of passenger transport and general sea transportation.

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How to get to the ports

How to get to Ancona Port
to embark with Minoan Lines Grimaldi Lines

Ancona Ferries Terminal - Minoan Lines Grimaldi Lines Check-in Office
Port of Ancona
Via Einaudi snc
60122 Ancona
GPS coordinates: 43.612384, 13.499809

How to get to the Port of Ancona by car

FROM THE NORTH: Motorway A14 exit at "Ancona Nord" (15 km to the Port). At the exit take the SS76 towards Ancona and follow the signs to the ferry check-in/boarding. After about 8 km take the exit "Turrets - Porto - Boarding" and continue until you reach the main road that runs along the sea. After 2 km take the exit "Port" on your right and, at the end of the straight, you will find the New Maritime Station or Ancona Ferries Terminal.

FROM THE SOUTH: Exit the highway A14 at "ANCONA SUD" (12 km to the Port). Go straight at the roundabout located after about 400 meters, turn left and take the SS16 towards Ancona center. After 4 km take the "Ancona Centro" exit and continue in the 2-lane road for 5km to its end. At the traffic light go straight on for 300 meters until the roundabout in front of the gallery where to take the third exit. Continue through "Via Martiri della Resistenza" for 1 km, go straight at the roundabout and enter " Via De Gasperi". At the traffic light go straight until you reach a roundabout where turn right. After 200 meters take the exit " Port". After a short stretch of elevated road you will reach Ancona Ferries Terminal.

How to get to the Port of Ancona by train
From Ancona Railway Station, take the direct bus n.12 (tickets on sale at the tobacco shop inside the station) that reaches the check-in inside Ancona Ferries Terminal. Map of the route.

How to get to the embarkation area from the check-in
BY FOOT: take the free shuttle bus n. 20 (every 20-30 minutes)
BY CAR: exit the passenger terminal, enter the roundabout and take the fourth exit. Continue until you enter another roundabout with an anchor in the middle. Take the first exit and pass the railroad. Continue for 300 meters until you reach the security gate access.

 

How to get to Venice (Fusina) Port 
to embark with Minoan Lines Grimaldi Lines

  

Venice Ro-Port MoS S.C.p.A. - Minoan Lines Grimaldi Lines Check-in office
Venice Port (Fusina) 
Via Autostrade del Mare (Via dell'Elettronica s.n.c.)
30176 Venice - Fusina
GPS coordinates: 45.426549,  12.250077

How to get to the port of Venice by CAR
Exit the motorway (Mestre/Venice exit) and drive towards Ravenna and follow follow the signs for "Terminal Fusina Ferries" in Malcontenta/Fusina direction.

How to get to the port of Venice by BUS from Mestre
Get the bus line N. 16 Mestre - Marghera - Fusina. 
For more information and timetable visit the site of the Company ACTV.

How to get to the port of Venice by WATERBUS from Venice
- Get the waterbus line N. 16 Venice - Fusina - Venice (bus stop "Zattere") operated by ACTV. For more information visit the site of Company ACTV.
- Get the waterbus the connects directly Fusina - Venice Old Town - Lido operated by "Terminal Fusina". For more information visit the site of Terminal Fusina


How to get to Brindisi port 
to embark with Grimaldi Lines

  

Brindisi Ferries Terminal - Grimaldi Lines Check-in office
Costa Morena Terminal - C.da Pandi 
72100 Brindisi
GPS coordinates: 40.645293, 17.96057

How to get to the port of Brindisi by car
- From the south: coming from road SS16 Sicilia/Calabria follow the signs to get the exit LECCE/ZONA INDUSTRIALE/PORTO. Continue till the exit GRECIA/PORTO/ZONA INDUSTRIALE and follow to PORTO/COSTA MORENA/GRECIA. 
- From the north: exit the road SS379 to get the road SS16 until you reach the exit ZONA INDUSTRIALE/PORTO/LECCE. Continue till the exit GRECIA/PORTO/ZONA INDUSTRIALE and follow to PORTO/COSTA MORENA/GRECIA. 

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FAQ - Answers to frequently asked questions

In questa sezione troverete le risposte alle domande più frequenti, raggruppate per tipologia, che abbiamo raccolto per farvi risparmiare tempo.

Reservations

• Can I make reservations only through the on-line system?
Reservations can be made through our booking on-line system by accessing the site www.minoan.it, or through our booking center calling the number 0039 071 201708. Alternatively you can send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.

• I have not received the email confirmation. Who should I contact?
Contact our Booking Center calling the 0039 071 201708, or email us at This email address is being protected from spambots. You need JavaScript enabled to view it., we will send a new booking confirmation.

• Can I enter the bonus club card number during the online booking process?
No, the club bonus club card number can be inserted only by our booking center operators.

• Where can I find the general sales conditions?
The general sales conditions changes from year to year and can be found at the following link.

• Can I book a special needs cabin for disabled people? 
Minoan Lines offers cabins with facilities for people with reduced mobility both on the international lines and in the domestic ones.

• How can I book a cabin for disabled people?
The cabin for the disabled can be booked only through our call center by calling the number 0039 071 201708 or sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it.

• Can I bring my dog or cat on board?
Minoan Lines accepts pets on board in the special "pet friendly" cabins or in the kennel area.

• How can I book my dog or my cat?
If you want to bring your pet in the cabin, during the process of reservation you will need to choose the special "inside cabin pet" whom supplement will be calculated automatically. If you want your pet to travel in the kennel, there is no extra charge, but it is not possible to book the kennel in advance, so proceed with a normal booking.

• Can I bring my bicycle, and how much does it cost?
Traveling with your bike onboard of Minoan Lines ferries is free. The bicycle must be left in the garage area by following the instructions of the crew.

• How can I reserve the bicycle?
It is not necessary to book the bicycle, and you don't need to report it while booking.

• My car is higher than 2 meters, what should I do?
You have to book it by choosing the minibus / camper category with length up to 6 meters and height more than 2 meters.

• Can I travel with a LPG or CNG car?
Minoan Lines ships are certified to carry natural gas-powered cars and LPG powered cars on the basis of international safety on  navigation regulations. Before boarding, the gas supply valve must be closed, and the car must be boarded with standard gasoline power. While boarding drivers will have to report to the crew that their car is powered by natural gas / LPG.

• I can not properly display the booking confirmation in pdf file format, why?
To view the pdf confirmations, you need to have an updated version of Adobe Acrobat Reader version 6 or higher, or any other pdf reading software.

Amendment and cancellation 

• After purchasing the ticket I changed my car. What should I do?
You must immediately report the new plate number to Minoan Lines central office, or to your travel agency who made the booking in order to modify the booking the correct data. The change may be subject to amendment fees.

• Can I change the port of embarkation / disembarkation?
The change of departure / arrival port must be reported Minoan Lines central office or to your agency, before the departure date. The change may be subject to amendment fees.

• If I modify a booking I made on-line, shall I receive a new document?
Yes, our central office will send you a new booking confirmation that will report the new price and the eventual amendment fees.

• Who should I contact to change a reservation that I made through a travel agency?
You must contact the same travel agency where you reserved.

• I need to change or cancel a reservation made online through the site www.minoan.it, who should I contact?
Changes and cancellations can only be made via the central office, so please contact the number 0039 071 201708, or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

Payment and refunds

• What is the CVV code?
The CVV is a three-digit security code that you can find on the back of your credit card. It is necessary to complete the process of payment, and it must be inserted in the proper field.

• When I pay by credit card, a screen asks me for a password preventing me to go on, what shoudl I do?
The aforementioned password is requested directly from your bank or from the circuit of your credit card, so you must contact the relevant financial institution.

• I have a prepaid credit card, can I book on www.minoan.it site?
Both the on-line booking system and the central reservation office will accept most of the prepaid credit cards.

• I do not have a credit card, can I book online?
The on-line booking system provides payment only by credit card. If you want to pay by bank transfer, you have to contact our reservation center. The bank transfer is accepted only if there are enough days for collecting it.

Before the departure

• Do I need an ID card to travel with Minoan Lines?
Yes, you need a valid ID for travelling abroad. For any information contact your local registry office or the police headquarters of Competence. The document must be shown at the check-in desk, and can also be asked during boarding process by the crew or by the police.

• The company accepts on board pregnant women?
Pregnant women may travel with Minoan Lines up to their eighth month of pregnancy. In any case a relevant medical certificate is required from their doctor attesting the ability to travel in that specific trip.

• Minors may travel unaccompanied?
Only if they have reached the age of 16. In any case a specific disclaimer module must be signed by both parents (or legal tutors) as reported in the general sales conditions. The aforementioned module can be requested by contacting our central office at number 0039 071 201708 or emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it.

• How can I reconfirm the departure time of the ship?
Any important timetable change will be notified to our passengers. However, in order to double check the exact departure time of your ship from Italy to Greece, you can call the central office the day of departure, or the day before by telephoning to  the number 0039 071 201708.

Check-in / Boarding

• Do I need to check-in or I can go directly on board with my booking confirmation?
In all ports of embarkation you are required to check-in before boarding.

• What happens if the day of departure I present myself without any ID? 
If you are not in possession of an identity document or passport, check-in and boarding will be rejected with no right to any refund.

• How long before departure should I be at the check-in?
It is required to check-in at least 2 hours before the departure time. However, especially in the high season it is recommended to show up with large advance.

• Where should I apply for check-in?
To Minoan Lines port offices inside the relevant port passenger terminals.

• How much luggage can I take on board?
There is not a transportable storage limit, however it is recommended to leave your luggage inside your car and bring onboard only the bare essentials for the trip. During the navigation it is not allowed to access the garage.

During the trip

• Can I access to the garage during the navigation?
It is not allowed accessing the garage during for any reason, therefore, before the departure of the ship it is important to make sure you've got everything you need from your vehicle.

• Can I pay  by credit card onboard?
At the stores, the "self-service" and the restaurant "a la carte" are accepted all major credit cards

• I lost a personal item inside the ship, who should I contact?
If you lose something on board while navigation, you shoud to go the reception and inform the Purser. If you realize the loss only after the arrivel, you can send an email to the customer service of the Company at This email address is being protected from spambots. You need JavaScript enabled to view it. (in English language).

• Is there a smoking area on board?
Yes, there's available a specific room.

• How long does it take to reach Greece by Minoan Lines ferry?
It depends on the port of departure and the destination. For example, with the current travel time, the duration of the journey by ferry from Ancona to Igoumenitsa is about 16 hours, from Ancona to Patras about 22 hours, from Trieste to Igoumenitsa the duration of the journey by is 29 hours and from Trieste to Patras 34 hours.

 

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Minoan Lines Contacts in Italy

minoan lines ancona italia indirizzo  ADDRESS
Lungomare Vanvitelli, 18
60122 ANCONA (AN) 
minoan lines ancona italia telefono  TELEPHONE
+39 071 201708 
minoan lines ancona italia e mail  E-MAIL
minoan@minoan.it 

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